Leukemia & Lymphoma Society

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Outreach and Education Manager

Outreach and Education Manager

Job ID 
2017-2856
# of Openings 
1
Job Locations 
US-TX-San Antonio
Category 
Healthcare
FLSA Status 
Non-Exempt
Type 
Full Time Regular

More information about this job

Why LLS

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."

Overview

Summary: The Outreach & Education Manager is a leader in his/her designated area of the country dedicated to connecting patients, survivors, caregivers and healthcare professionals, with the support of volunteers, to LLS and providing them with continued services and support throughout the cancer journey.

Reports To: Director of Patient Access or Senior Patient Access Manager

Location: San Antonio, TX

Responsibilities

Duties and Responsibilities: 

  • Create and maintain deep engagement with, and support for, patients and their families throughout their cancer journey, providing ongoing support, education and access to quality care;
  • Develop and support a strong volunteer infrastructure (with recruitment, training, recognition, retention and evaluation components) to implement strategies that enhance quality of life of blood cancer patients and their families;
  • Drawing on this volunteer infrastructure, get patients and families connected to the full spectrum of resources provided by LLS’s Patient Access Department.
  • Promote Information Specialists in LLS’s Information Resource Center (IRC) as an essential point of initial contact, inside and outside of LLS, for disease, treatment and support information;
  • Ensure activities are recorded in Salesforce to comply with timely data documentation and all reporting requirements;
  • Implement community-based patient education programs, with the support of volunteers, in select markets and drive participation in national educational and support programs;  
  • Conduct professional outreach with the support of volunteers to build awareness of LLS in the community and increase utilization of LLS resources;
  • Assess the education, resource, and service needs of patients and providers in the designated service area;
  • Develop and maintain active partnerships with community based organizations, professional healthcare associations, healthcare professional leaders and industry to create opportunities for collaboration;
  • Collaborate and communicate with LLS internal stakeholders, including chapter executive directors, campaign & chapter staff, and national office staff to ensure joint planning, mutually beneficial support, and effective advancement toward LLS’s overarching goals and strategies;
  • Engage patients, caregivers, and healthcare professionals in LLS’s campaign, donor development and mission-related activities;
  • Develop extensive knowledge of other LLS mission areas (research, public policy/advocacy) to become the local “mission expert” for chapter staff, patients, donors, and supporters;
  • Be an active liaison between chapter(s) staff and advocacy to identify advocates and patient stories;
  • Manage financial resources that are allocated for your activities;
  • Perform other related duties as assigned.

Qualifications

Education & Experience Requirements: 

  • BA or BS; advanced degree or equivalent experience a plus 
  • 3-7 years of progressively responsible related experience
  • Experience developing and managing volunteers
  • Health education or related non-profit background 

Position Requirements: 

  • Experience building, leveraging, and maintaining community relationships
  • Excellent interpersonal and network building skills
  • Outstanding verbal and written communication skills
  • Strong problem-solving, priority-setting and project management skills
  • Ability to work independently and perform multiple tasks under pressure
  • Broad cultural competency
  • Experience working with oncology patients preferred
  • Background in health education programming a plus
  • Understanding of healthcare delivery systems preferred
  • Experience working in a matrix environment a plus
  • Strong computer skills and knowledge of Microsoft Office required
 

Physical Demands & Work Environment:

  • Must reside within the chapter area(s) he or she manages
  • Position may require 25%- 50%, travel; occasional night and weekend work may be required
  • Physical demands are minimal and typical of similar jobs in comparable organizations

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.