Leukemia & Lymphoma Society

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Documentation Specialist

Documentation Specialist

Job ID 
# of Openings 
Job Locations 
US-NY-Rye Brook
Information Technology
FLSA Status 
Full Time Regular

More information about this job


Summary:           LLS is hiring a Documentation Specialist to interact cross-functionally with developers, management, business stakeholders, vendors and customer operations/support to produce/create top quality and clear documentation. The position will play a key role in the design, development, testing, and implementation of applications and provide ongoing application support post go-live. This position requires strong writing skills and proficiency in Microsoft Suite. The ideal candidate will have the ability to use and understand complex software products and create (technical and business) user and reference manuals as required. Documentation Specialist performs activities related to authoring, approval, storing, and archiving documents supporting the Retail IT team (CSG360).  Produces and maintains documentation related to system requirements, programming, systems and user guides. Drafts and organizes documentation efforts, including online help and written user guides. Utilizes business specifications and technical data to write user documentation.


Reports to:         Sr. Director, Retail IT (CSG360)


  • Prepares documents required to standardize business process, report results, satisfy regulatory requirements and communicate with internal and external customers.
  • Develop and maintain our software documentation and other technical communication to educate and support both internal stakeholders and developers, as well as our end clients
  • Capture business, functional and technical requirements from customers and internal Business Analysts. Creates Visio and Microsoft Word documents of business requirements, process flows
  • Work as a part of the software development team to document new features and products. Supports the creation and maintenance of comprehensive project documentation.
  • Read and understand source code and test and validate use cases and existing tutorials/resources
  • Distill project planning documentation and specifications from project leads and/or business analysts into a compact summary of new features and changes
  • Identify gaps and new subject areas for documentation and gain support from stakeholders to create the content
  • Research, develop and document technical design specifications of existing and new systems
  • Generate and manage Change Control process to assess impact of document changes and obtain approval to proceed with change.
  • Drive IT Demand reduction by analyzing Support Queue characteristics, proposing and executing on remediation steps
  • Develop training materials, Tip of the Week communications, FAQs to improve business process effectiveness
  • Understand IT industry and trends, emerging technologies and use them as needed to achieve organizational objectives
  • Use SME and data analysis skills to aid testing as well as troubleshooting
  • Follows SOPs, policies, written, and verbal instruction in execution of daily activities.
  • Develop and implement project plans, training plans, presentations, and documentation
  • Facilitate requirement sessions and project status meetings with internal resources for project execution
  • Create Test Cases and executes unit, integration and acceptance testing as needed
  • Provides consultation and ongoing support to users for all Enterprise Applications; assign, troubleshoot and solve business incidents as needed
  • Identify opportunities to achieve productivity, quality, and service improvements in-line with business priorities and targeted financial improvements
  • Maintain a working knowledge of the LLS mission and programs to promote the field and campaign fundraising initiatives
  • Support other daily functions of CSG 360 as required to meet business objectives.
  • Perform other related duties as assigned


Education & Experience Requirements: 

  • Bachelor’s Degree in Computer Science or related preferred
  • Project management or process improvement experience a plus
  • Strong oral and written communication skills
  • Proficient in computer use, knowledge of Microsoft Suite (Outlook, Excel, PowerPoint, Word, Visio) with ability to learn new computer applications.
  • Experience performing systems design and analysis.
  • Familiarity with SDLC, Java, SQL, System Architecture, HTML and CSS.
  • Ability to collaborate closely with both technical and business stakeholders
  • Ability to follow standard operating procedures to perform work function.
  • Ability to handle simultaneous requests without losing focus or work accuracy. Strong organizational, and interpersonal skills
  • Experience in writing and maintaining documentation for software systems with impeccable attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to read, understand, and communicate the function and behavior of code
  • Experience with various formal methodologies for Agile software development
  • Strong analytical & problem solving skills
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
  • Excellent ability to quickly learn a broad array of technologies and apply that knowledge to real-world problems; effective under aggressive timelines and high pressure situations
  • Experience with User Interface and/or Report design a plus

General Skills/Competencies/Specialized Knowledge                                                              

  • Computer Skills – Proficient computer system based tools including Microsoft Office applications, presentation, e-mail, web browsers and spreadsheet software. Advanced experience with and/or aptitude for learning and implementing new systems quickly and effectively.
  • Communication – Communicates effectively at all levels of the organization. Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others. Communicates and listens effectively in order to develop and maintain key business relationships.
  • Interpersonal Skills – Ability to work with co-workers and customers, both internal and external, of all levels. Ability to professionally interact and build constructive and effective relationships with all levels and functions within the Company. Ability to effectively interface with others on behalf of the organization. Influences key business partners and customers to achieve mutually beneficial results.
  • Presentation Skills – Demonstrated ability to present 1:1 or in group settings. Delivers a clear and compelling message tailored to the needs of the audience.  
  • Initiative – Ability to work well independently and exercise appropriate judgment under general direction. Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives. Ability to take direction from multiple sources and manage conflicting priorities in an effective and efficient manner. Ability to multi-task, completing concurrent projects within given time frames and managing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
  • Problem Solving – Uses rigorous logic to solve problems. Probes all sources for answers. Looks beyond the obvious. Enjoys solving tactical and process problems. Applies appropriate theory and principles, expert judgment, and cross-functional expertise to address a broad range of complex problems.
  • Decision Making – Makes timely, sound decisions based on analysis, wisdom, experience and judgment. Utilizes a high degree of creativity and latitude. Relies on extensive experience and good judgment to ensure that expectations are met and that business objectives are achieved.
  • Adaptability – Embraces and adapts to change and demonstrates a willingness to learn. Reactionary and adaptable to abrupt changes, arising issues, extreme time pressures, and other exigent circumstances. Ability to respond quickly to change, and to prioritize actions to meet customer needs.
  • Trust and Integrity – Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Accepts responsibility for one’s own decisions and actions. Demonstrates honesty. Keeps commitments. Behaves in a consistent manner and is open, honest and trustworthy.
  • Collaboration and Teamwork – Works collaboratively and cooperatively with many teams cross-functionally. Ability to work well with other people to solve problems and to find the best solution. Energetic and willingness to work closely with all team members to achieve success.
  • Customer Orientation – Demonstrates a keen understanding of various customers’ (internal or external) needs and utilizes a variety of LLS resources to provide solutions and a compelling value proposition.
  • Business Acumen – Shows understanding of issues relevant to organization. Keeps up to date with current practices and trends. Has and uses cross-functional knowledge.