Summary: LLS is hiring a Documentation Specialist to interact cross-functionally with developers, management, business stakeholders, vendors and customer operations/support to produce/create top quality and clear documentation. The position will play a key role in the design, development, testing, and implementation of applications and provide ongoing application support post go-live. This position requires strong writing skills and proficiency in Microsoft Suite. The ideal candidate will have the ability to use and understand complex software products and create (technical and business) user and reference manuals as required. Documentation Specialist performs activities related to authoring, approval, storing, and archiving documents supporting the Retail IT team (CSG360). Produces and maintains documentation related to system requirements, programming, systems and user guides. Drafts and organizes documentation efforts, including online help and written user guides. Utilizes business specifications and technical data to write user documentation.
Reports to: Sr. Director, Retail IT (CSG360)
Education & Experience Requirements:
General Skills/Competencies/Specialized Knowledge