Leukemia & Lymphoma Society

  • Field Operations Director

    Job Locations US-IL-Chicago
    Job ID
    # of Openings
    FLSA Status
    Full Time Regular
  • Overview

    This position is accountable for managing all Operations & Field Financial Strategy that drives business results at the region level.  The incumbent, in coordination with the VP, Field Operations,  will be responsible for consulting with management and staff of assigned chapters in identifying and implementing, through a variety of methods, operations & financial strategies and controls that create a high degree of engagement, communication, clarity, consistency, change management, governance and accountability in the LLS workplace to ensure overall excellence. This position will have additional responsibilities for on-the-ground tactical support, training, field auditing, reporting, data collection and analysis, budgeting & forecasting, expense management, and all other duties as assigned by the Vice President, Field Operations.


    Reports to: Vice President, Field Operations

    Supervises: Individual Contributor; Indirectly supervises Hub Operations Directors


    • Develops, implements, and ensures that regions have the appropriate operational policies, controls and staffing resources in place to effectively grow the chapters and ensure their financial strength and operating efficiency.
    • Onboarding support and training to operations staff, as needed, (including; Cash Handling, Special Events, Coupa, Bookkeeper360, Adaptive Insights, WebEx, Jabber, Procurement and Concur travel reimbursement system, LMS, iCims, etc.).
    • Ensure effective and consistent ops communication within region.
    • Work with chapters to ensure that operations staff carry out all revenue support activities in the most efficient and effective manner (e.g., acknowledgment letters, report creation and distribution, board meeting logistics, clerical activities, procurement, administration of chapter office, safety, chapter organization and cleanliness, records retention, IT & office equipment liaison, etc.).
    • Work with chapters' Executive Directors, operations staff and campaign staff to accurately budget/forecast revenue and expenses and then review actuals monthly for irregularities.
    • Conduct a monthly review meeting of operational issues and financial results with the Executive Director and chapter operations leadership.
    • Communicate any operations related issues with RVP on a regular basis.
    • Work with chapter operations teams to develop, implement and manage effective volunteer recruitment, coordination and recognition across all chapter functions (may include campaign, advocacy, patient services, office support volunteers, etc.).
    • Lead ad hoc cross-functional teams in national process improvement initiatives.
    • Partner with Facilities, Field Ops leadership and chapter management to ensure that all move and remodel processes and activities are carried out in the most effective and cost efficient manner and to ensure the end result provides the best result in support of the LLS Mission.
    • Work with HR to help support chapter's needs by ensuring that chapter operations staff properly manage the hiring process for all vacant regular and temporary positions (e.g., own the chapter process in iCims to post jobs, source and recruit candidates, coordinate interviews, and partner with HR when needed). Partner with HR to ensure proper onboarding and off-boarding processes are followed.
    • Provide performance review input for all Hub Operations Directors within region
    • Develop and maintain relationships with respective national product teams to ensure consistency, regular communication, and alignment between the field and product.
    • Responsible for best practices related to the financial reporting and management of records within the chapters, as well as field oversight of the forecasting and budgeting program for quality assurance, thoroughness, and application to the organization’s strategic business plan.
    • Reviews systems and processes to ensure proper internal controls are in place in compliance with the AIM Manual for recording cash receipts, disbursements, and adjustments.
    • Partner with Finance to identify and resolve common Finance-related issues across chapters, provide clear summary of issues to National, and communicate clear status updates to chapters.
    • Partner with National Accounting team during month-end close to ensure that all chapter’s transactions are recorded timely and accurately.
    • Serve and actively participate on the Budget Project Management Team during the yearly budget process.
    • Partner with Accounting to provide consistent coding guidelines for all chapters to provide greater organizational transparency.
    • Performs other related duties as assigned.



    Education & Experience Requirements:

    • Bachelor's Degree or equivalent experience required
    • 5+ years of operations and/or finance/accounting experience
    • Multi-Location management experience required

    Position Requirements:

    • Strong understanding of finance/accounting
    • Excellent computer skills, particularly in Excel
    • Skilled at exercising sound judgment
    • Solid analytical skills
    • Excellent oral and written communication skills
    • Proven staff management and leadership skills
    • Excellent decision making capabilities
    • Proficiency in fiscal management
    • Adept at developing relationships across multiple departments and levels of an organization

    Physical Demands & Work Environment:

    • Occasional weekend & evening work required as needed at events
    • Travel to national meetings and to support chapters within region as needed
    • Physical demands are minimal and typical of similar jobs in comparable organizations
    • Work environment is representative and typical of similar jobs in comparable organizations


    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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