Leukemia & Lymphoma Society

  • Customer Service Support, Volunteer Engagement

    Job Locations US-NY-Rye Brook
    Job ID
    2019-5251
    # of Openings
    1
    Category
    Volunteer Development
    FLSA Status
    Non-Exempt
    Type
    Temporary Employee
  • Why LLS

    How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.

    Join us and give new meaning to the word, "job."

    Overview

    Summary:      This individual will provide online (email) and virtual support through phone and zoom to Operations and Chapter staff who have questions about the Volunteers in Action platform and general policies governing LLS volunteers.

     

    *Please note this is a FT Temporary position that will last up to 6-12 months paid through a staffing agency and assigned to work at LLS.  This assignment is 35 hours a week.*  

     

    Reports to:         Director Volunteer Engagement

    Responsibilities

    Duties and Responsibilities: 

    • This person will be responsible for keeping up with the daily email requests that come in to officeofvolunteerengagement@lls.org, responding appropriately, and scheduling calls and zoom meetings with staff across the country to provide 1:1 support as necessary. 
    • This individual will also help with getting chapter data and reporting up to speed and will include helping chapters upload their data, work with chapter operations staff to align Board of Trustee usage and work with the OVE Team to escalate reoccurring or prevalent issues.

    Qualifications

    Education & Experience Requirements: 

    • Associate's(preferred)/Bachelor’s Degree(preferred) in a related field (Business, Volunteer Development, Project Development)
    • 2-3 Years of Customer Service experience in high paced environment

     

    Position Requirements: 

    • Strong verbal and written communication skills
    • Ability to run and analyze Excel reports
    • Understanding of complex systems
    • Strong knowledge of Word, Excel, Box, & Outlook
    • Experience with database systems (ATS/CRM/VMS)
    • Experience training end-users
    • Strong work ethic, able to work independently with desire to learn and improve, and ability to manage time and complete assigned projects.
    • Passion for volunteerism and volunteer engagement

     

    Physical Demands & Work Environment:

    • Physical demands are minimal and typical of similar jobs in comparable organizations
    • Work environment is representative and typical of similar jobs in comparable organizations

    Disclaimer

    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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