Leukemia & Lymphoma Society

Help Desk Specialist

Job Locations US-NY-Rye Brook
Job ID
2021-6576
# of Openings
1
Category
Information Technology
FLSA Status
Non-Exempt
Type
Full Time Regular

Why LLS

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Overview

As part of a mission centric, locally delivered and nationally powered organization this role will provide front-line user support (consultation, training, documentation, etc.) to the organization for hardware, software and other computer related services and issues. Relentlessly pursuing cancer cures.

Additional Position Information

Key Relationships: Reports to: Helpdesk Manager

Responsibilities

Accountabilities:

  • Provides technical support services
  • Responsible for National Office and chapter hardware and software support (installations, upgrades, troubleshooting, etc.)
  • Provides heavy phone support to the organization on a variety of PC related services
  • Performs hardware/software troubleshooting in a standalone, remote and networked environment
  • Responsible for setting up, configuring and troubleshooting laptops, desktops and printers and other computer peripherals
  •  Logs all calls into the Help Desk support center site Supports the LLS user community
  • Responsible for maintenance, installation and support of various computer application software
  • Maintains an effective working relationship with chapter system administrators
  • Prepares documentation and procedures
  • Provides training as necessary Supporting the environment
  • Responds to helpdesk system based requests for support from end users

Qualifications

Education & Experience Requirements:

  • 2+ years helpdesk experience providing technical support in a structured environment

 

Physical Demands & Work Environment:

  • Weekend & evening work required
  • Local travel approximately 50%-75% of time
  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizations

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.

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