Leukemia & Lymphoma Society

Specialist Support Services - Campaign Support

Job Locations US-(REMOTE - Work from Home)
Job ID
2021-6605
# of Openings
1
Category
General Business
FLSA Status
Non-Exempt
Type
Full Time Regular

Overview

As part of a mission centric, locally delivered and nationally powered organization this role is responsible for a variety of internal operational support functions as well as customer support for fundraisers and donors with the ability to multitask, effectively communicate via phone, adjust to fluctuating call volumes and provide exceptional internal and external customer service.  Relentlessly pursuing cancer cures.

Additional Position Information

•Reports to: Senior Manager, Support Services•Liaisons w/ partner staff in various Campaign Initiatives and/or Operational Departments

Responsibilities

Campaign Admin

  • Partner with campaign leadership to centralize key administrative and operational responsibilities (ex: fund transfers, event set up, registration processes, etc…)
  • Execute mass data entry in multiple systems, including internally owned and external partner systems (CRMs, ticketing systems, event sites, etc…)
  • Support updates and maintenance of Drupal sites, Jira tickets, and other IT related functions
  • Provide coverage for Workplace Giving admin responsibilities during critical crunch periods (e.g. Of The Year)
  • Create and manage centralized inbound processes for all administrative responsibilities (Formsite, smartsheet, etc…)
  • Responsible for answering and solving administrative tickets submitted through supportservices@lls.org

Operations Support

  • Execute internal operations support including, but not limited to: matching gifts, refunds, adjustments, receipts, unsubscribes, reimbursements.
  • Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
  • Maintain a strong working knowledge of assigned campaigns and functions

 

Perform other related duties as assigned

 

Qualifications

Education & Experience Requirements: 

  • Bachelor's Degree
  • 1+ years of related call center and customer service experience
  • Knowledge of MS Office Suite and ability to navigate multiple software programs at one time
  • Bilingual skills (Spanish) preferred but not required
  • Must pass an FCRA accredited background check

 

Physical Demands & Work Environment:

  • Some weekend & evening work required
  • Travel as required for national and department meetings
  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizations

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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