Leukemia & Lymphoma Society

Specialist Support Services - Workplace Giving

Job Locations US-(REMOTE - Work from Home)
Job ID
2021-6606
# of Openings
1
Category
General Business
FLSA Status
Non-Exempt
Type
Full Time Regular

Why LLS

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Overview

As part of a mission centric, locally delivered and nationally powered organization this role is responsible for a variety of internal operational support functions as well as customer support for fundraisers and donors with the ability to multitask, effectively communicate via phone, adjust to fluctuating call volumes and provide exceptional internal and external customer service.  Relentlessly pursuing cancer cures.

Additional Position Information

•Reports to: Senior Manager, Support Services•Partner with Direct 2 Constituent, Director of Workplace Giving•Partner with prescribed field staff and leadership

Responsibilities

Workplace Giving

  • Responsible for resolving tickets, customer concerns/needs, and inputting all Matching Gift/Workplace Giving w/in individual participant accounts for all LLS.
  • Support training and onboarding of all LLS staff in understanding the various Workplace Giving tasks
  • Provide oversight on all WPG reporting, ensuring accurate information submitted to Finance, errors addressed with appropriate partners, and entries occurring correctly within internal CRMs for participants.
  • Support overage/coverage for Double The Donation support staff
  • Provide coverage for Campaign admin responsibilities during critical crunch periods (e.g. Of The Year)
  • Create and manage centralized inbound processes for all Workplace Giving functions
  • Responsible for answering and solving matching gift tickets through Zoho (ticketing system)

Operations Support

  • Execute internal operations support including, but not limited to: matching gifts, refunds, adjustments, receipts, unsubscribes, reimbursements.
  • Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
  • Maintain a strong working knowledge of assigned campaigns and functions

 

Perform other related duties as assigned

Qualifications

Education & Experience Requirements: 

  • Bachelor's Degree
  • 1+ years of related experience in a finance, operations, office admin, or customer service type role.
  • Knowledge of MS Office Suite and ability to navigate multiple software programs at one time
  • Bilingual skills (Spanish) preferred but not required
  • Must pass an FCRA accredited background check

 

Physical Demands & Work Environment:

  • Some weekend & evening work required
  • Travel as required for national and department meetings
  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizations

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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